Questions? We’re here to help U
- How does Prim-U work?
Prim-U is an on-demand platform based on your location. We will match you with beauty therapists, nail technicians, massage therapists in your area at the touch of a screen! You will only be able to make a booking if there is an available prim-lancer available in your area. One tap also connects you to available salons, spas, guest houses and hotels around you that can accommodate your booking.
- How do I download the App?
Download the App Prim-U on iOS and Android or visit www.prim-u.org/#/
- How do I register for Prim-U?
Simply sign up on the App with your email and unique password.
- I am having trouble signing in.
Make sure that your email address is valid – check for spaces – and ensure your password is correct.
- I forgot my password.
You can reset your password by clicking on the “Forgot?” button
- My passwords reset link isn’t working.
Make sure that your email address is valid. Should you need further assistance, talk to us through our support chat box.
- I have moved. How do I change my account settings?
You can update your preferred location by following these steps; My Account > My Addresses
- How do I choose a service?
Pick the service you need and the duration using our drop down menu. You’re now ready for pampering.
- How do I choose a time slot?
Click on ‘Schedule service” and select a date and time.
- How do I pay?
PAY ONLINE using your credit card.
- I don’t own a credit card. What are the other means of payment?
You can choose to pay in cash. Payment must be made before commencing on the service.
- There are glitches in my App. Who do I contact?
We’re here to help. Talk to us via the support chat box that is monitored at 24/7. 365.
- How do I manage notifications?
Please check your emails and SMSs for notifications.
- Is Prim-U available in my area?
Yes, Prim-U is available in all areas in South Africa and neighbouring countries.
- How do I delete my profile?
Please send an email request to email@example.com
- Legal, privacy and other inquiries.
View our Terms and Conditions.
- I have a duplicate charge.
We apologise for the inconvenience. Kindly send proof of payments to email firstname.lastname@example.org we will sort it out for you.
- My prim-lancer didn’t arrive. Who do I contact?
We offer support via chat or email at email@example.com